Frequently Asked Questions

How does "instructor-led" online course work?

An instructor-led online course is a hybrid between an online self-study program and an in-class experience. You get to study at your own pace anywhere, anytime - there is no rush to complete the course.

We leave you alone to learn on your own time, but we're here to support you if/when needed.
What's the difference between this course and the other courses out there?

We like to keep things simple! We simplify complex ideas and give you the key concepts & define key terms in plain English with NO jargon. We also have hundreds of questions for you to practice with.

You study on your own time, but we have instructors available 7 days a week via live chat or email to answer any study questions you might have!

We constantly incorporate student feedback to improve our courses. If we notice that the students are struggling with a particular concept or ask similar questions, we will go back and revise that chapter to make things more clear. We spend at least 90% of the time enhancing our courses and answering student questions.
Who are these courses for?

These courses are for people who want to become certified fitness professionals (ie. personal trainers) and build a successful career in the Canadian health and fitness industry.

Or, for people who just want to learn more about the human body and improve their workouts.
Can I check out some of your materials before buying?
Yes, of course. All of our courses have a free trial component. Head here, select your course, and click the free preview button.
I want to take the course, but have some financial difficulties. Can you help?
No problem! We have payment plans available. Simply get in touch with us and let us know. We'll send you a custom payment plan and you can get started right away.
I can't access my course even though I paid. What's going on?
Usually, this is because you are not signed in to the same account you used to enroll and make payment. Some of our students have multiple accounts on our website. Check your email inboxes for the receipt you received when you made payment and see which email address that receipt was sent to. Make sure you're logging in with that email address.

Also, make sure you're trying to access the same course you enrolled in. Check your email inboxes for the receipt, see which course you enrolled in, and make sure you're trying to access the same one.
I logged in but I can't see any courses. What's going on?
The first thing you want to do is to check which account you're signed in to. Many students have 2 or more accounts on our website so make sure you're signed in to the one you purchased under. If you're not sure which is the correct account, check the email the receipt was sent to.

If you're signed in to the correct account, check your date of enrollment. If your course/bundle has expired, you may not see it on your dashboard. If you'd like to continue studying, contact us to be reactivated.
I am having technical issues.
No problem, we've got you covered. Explore the technical support manual for solutions.
Are you an approved course provider?
We are an independent course provider. After you have taken our course, you can challenge the exam with our provincial licensing body. Read our comprehensive fitness leader registration guide for more info.

How long will I have access to the course/practice questions?
For the course, enrollment is for 6 months, but you can come back and study for free if you fail the exam. For practice questions, enrollment is for 3 months.
What's covered on the exam?
There are 10 topics covered on the exam (all of which are covered in our course). Here is a link to the official curriculum.
I passed the exam, now what?
First of all, congratulations! You have one year to register with the BCRPA before moving on to more specialized courses.

For those who are not located in BC, you can find more info in the course intro section or here
How do I register for the BCRPA Fitness Theory exam?

First, you have to create an account at https://www.thefitnessregistry.com/login/user-account.

From there, you click on "Manage Registration" and then "Fitness Theory Exam". Exam fees can be paid by credit card or by money order.

After that, they'll email you instructions on how to book an exam time. Visit here for more info.
Where do I go to write the exam?
Exams in some provinces are written online using the ProctorU software. Others may be written in person depending on which province you are located in.

For those who can write the exam online, you will need to use a computer to write your exam from home or somewhere quiet. Mobile devices, tablets, iPads and phones are not supported. Before you write your exam, make sure that you have a stable internet connection and a functioning webcam, speakers and microphone.
How do I register for the Fitness Theory or Exercise Theory exam outside BC?
We have step-by-step guides on how to register for other exams on our Resources Page

General Questions

Exam Questions